MASKİ Alo 185 has started service.
In order to provide a quicker solution to citizens’ water outage reports and complaints, the MASKI Alo 185 Call Center has been renewed and its staff has been strengthened. All complaints related to water will now be resolved more quickly. The call center’s …
0
A+
A-
In order to provide faster solutions to citizens’ water outage notifications and complaints, the MASKİ Alo 185 Call Center has been renewed and its staff has been strengthened. All complaints related to water will now be resolved more quickly. Thanks to the expanding team of the call center, calls will be answered in a shorter time, and issues will be intervened immediately.
In order to resolve the water outage notifications and complaints from citizens more quickly, the Metropolitan Municipality and MASKİ Solution Centers have been separated. With its renewed and expanded staff, the MASKİ ALO 185 Call Center has started to provide service. Notifications received by the call center are reported online to field teams without wasting time. Thus, citizens’ issues are intervened immediately and swiftly. In this context, MASKİ General Manager Talat Postacı visited the staff working at the Call Center.
The waiting time for phone calls will also be reduced
In the coming days, an additional number 444 3 185 will be added to the MASKİ ALO 185 Call Center. With the new number to be implemented shortly, citizens will be able to reach MASKİ through two different numbers. This way, they will not have to wait long on the phone.
MASKİ will provide faster service
Stating that they have separated the Metropolitan Municipality and MASKİ Solution Centers to provide faster service to citizens, MASKİ General Manager Talat Postacı said, “No matter where our citizens call from in Manisa, they will be able to reach a single center and convey their complaints and suggestions. Once the outages and complaints are registered in the system, they will be immediately communicated to the teams in the field, and the issue will be resolved.”
The number of staff has also increased
Continuing his remarks by stating that they have increased the number of staff, Postacı said, “With our MASKİ ALO 185 Call Center, requests regarding drinking water and sewage issues, as well as many transactions such as invoice and subscription information, can be carried out quickly and easily. Our teams respond quickly to notifications from our citizens at any hour of the day. Our goal is to resolve our citizens’ issues in the shortest time possible. In addition, we inform citizens via SMS about the outage requests created from the 185 Call Center and the results of work orders in areas experiencing water cuts.”
Related Posts
Kazim Yilmaz, the President of the Samsun Çarşamba Commodity Exchange (ÇTB), stated, "In the complaints we received from our members, it has been reported that hazelnut buying and selling transactions are being conducted without invoices and without registering with the exchange. These individuals, referred to as 'scales', are buying hazelnuts...
The New York Stock Exchange (NYSE) market closed yesterday with a gong ceremony celebrating Turkcell's 30th anniversary. Being the first company listed on both the Istanbul and New York stock exchanges simultaneously, Turkcell spoke at the ceremony held in honor of its 30th anniversary...
After the announcement of the savings package in the public sector, Bendevi Palandöken, the President of TESK, stated that a new restructuring law should be enacted to provide relief for both tradesmen and citizens. Palandöken emphasized that the increase in inflation affects not only low-income earners but also tradesmen significantly...
In Antalya, the 'Women Cooperatives Product Sales Store' established by the Muratpaşa Municipality allows handcrafted products made by women's cooperatives to reach consumers directly. In the first 6 months of the year, it achieved sales of 10,398 products, generating 1 million ...
In the meeting held in Han district, the general outlines of the 'Phrygian Valley Ecological Village Project', which is being carried out with the support of 21 public institutions and organizations under the coordination of the Eskişehir Provincial Directorate of Agriculture and Forestry, were evaluated.
Based in Bursa, Arsima Enerji continues to make a difference in the sector with its environmentally friendly policies and effective use of renewable energy sources. The company, operating under the Dağlıoğlu Group, is fully engaged in electric vehicle charging stations ...
Leave a Comment
Comments - 0 Comment