MASKİ Alo 185 has started service.

In order to provide faster solutions to citizens’ water outage notifications and complaints, the MASKİ Alo 185 Call Center has been renewed and its staff has been strengthened. All complaints related to water will now be resolved more quickly. Thanks to the expanding team of the call center, calls will be answered in a shorter time, and issues will be intervened immediately.

In order to resolve the water outage notifications and complaints from citizens more quickly, the Metropolitan Municipality and MASKİ Solution Centers have been separated. With its renewed and expanded staff, the MASKİ ALO 185 Call Center has started to provide service. Notifications received by the call center are reported online to field teams without wasting time. Thus, citizens’ issues are intervened immediately and swiftly. In this context, MASKİ General Manager Talat Postacı visited the staff working at the Call Center.

The waiting time for phone calls will also be reduced

In the coming days, an additional number 444 3 185 will be added to the MASKİ ALO 185 Call Center. With the new number to be implemented shortly, citizens will be able to reach MASKİ through two different numbers. This way, they will not have to wait long on the phone.

MASKİ will provide faster service

Stating that they have separated the Metropolitan Municipality and MASKİ Solution Centers to provide faster service to citizens, MASKİ General Manager Talat Postacı said, “No matter where our citizens call from in Manisa, they will be able to reach a single center and convey their complaints and suggestions. Once the outages and complaints are registered in the system, they will be immediately communicated to the teams in the field, and the issue will be resolved.”

The number of staff has also increased

Continuing his remarks by stating that they have increased the number of staff, Postacı said, “With our MASKİ ALO 185 Call Center, requests regarding drinking water and sewage issues, as well as many transactions such as invoice and subscription information, can be carried out quickly and easily. Our teams respond quickly to notifications from our citizens at any hour of the day. Our goal is to resolve our citizens’ issues in the shortest time possible. In addition, we inform citizens via SMS about the outage requests created from the 185 Call Center and the results of work orders in areas experiencing water cuts.”