Dicle Elektrik 4M teams traveled 420 thousand kilometers in 4 years across 6 provinces.

Dicle Electricity, which provides sustainability-focused energy distribution services in six provinces of the Southeast Anatolia region, has covered a distance of 420 thousand kilometers in the provinces under its responsibility with its Mobile Customer Satisfaction Center (4M) teams, which it launched in 2020 and consists of a total of 67 employees.
Dicle Electricity, which serves approximately 2.3 million subscribers in Diyarbakır, Şanlıurfa, Mardin, Batman, Şırnak, and Siirt with sustainability-focused energy distribution, continues to elevate customer satisfaction to higher levels.
In a statement from Dicle Electricity, the company first established Customer Satisfaction Center (3M) units for this purpose, and in 2020, it launched 4M teams to ensure service reaches even the most remote villages. The mobile units, consisting of a total of 67 people, have traveled a total of 420 thousand kilometers in four years, covering enough distance to circle the globe 10 times.
Dicle Electricity General Manager Yaşar Arvas stated that with 4M vehicles, the teams of Dicle Electricity have left no place unvisited in their service areas over four years, saying, “Our teams are working tirelessly in the provinces and districts of our service area to elevate our customers’ satisfaction. Our colleagues, who carry Dicle Electricity offices with them wherever they go, have listened to and produced solutions for the requests and complaints of tens of thousands of customers on-site so far.”

“We provide training on energy efficiency”
Arvas mentioned that the 4M teams also carry out awareness-raising activities regarding energy efficiency with a sense of social responsibility in the regions they serve, stating, “Especially in rural areas, we provide training to children on energy efficiency and conservation measures. Additionally, we introduce our services by going to rural neighborhoods and villages through public meetings, creating awareness by explaining the investments made and the negative impacts of illegal electricity use. Our 4M teams, which meet with citizens at festivals held in provinces and districts, contribute to our company’s social responsibility vision,” he expressed.
On the other hand, each of the 4M vehicles, which can meet all customer requests except for payments, as in the Dicle Electricity Customer Satisfaction Center, has three specialists in their fields. Mobile offices listen to subscribers’ complaints on various issues, receive applications, make relevant referrals, and provide solution-oriented services. All of the completely renewed and modernized 4M vehicles are equipped with internet-connected and system-integrated computers, a TV device used in the training given to students, and camera systems.