41% of the calls received by the Kayseri 112 Emergency Call Center are false.

Mustafa Ak, the Director of Kayseri 112 Emergency Call Center, stated that 41% of the 787,424 calls received by the emergency call center in the first six months of 2024 were false alarms. Ak said, “We are always at the service of our citizens. We kindly request our citizens not to occupy the emergency call center with unnecessary calls.”

In Kayseri, the employees of the 112 Emergency Call Center continue to work 24/7 for the safety and peace of the citizens. The staff at the center, which includes health, police, gendarmerie, fire department, AFAD, and forestry units, receives calls from citizens and sends teams quickly. Evaluating the first six months of 2024, Kayseri 112 Emergency Call Center Director Mustafa Ak stated that 41% of the incoming calls were false alarms and invited citizens to be sensitive about not occupying the center unnecessarily. Ak said, “Looking at the number of calls received by Kayseri 112 Emergency Call Center in the first six months of 2024, there have been 787,424 calls. Of these calls, 59% are real calls that turned into incidents, while 41% are unnecessary calls that did not turn into incidents. We are here to serve our fellow citizens on a 24/7 basis. We strive to do our job the best under the supervision of our governor, Gökmen Çiçek, and we are always at the service of our citizens. We kindly ask our citizens not to occupy the emergency call center with unnecessary calls.”

He also added that there has been an increase in snake and fire incidents with the warming of the weather, stating, “Due to the arrival of summer, an increase in fire and snake reports has been observed. Additionally, with the governor’s instruction regarding stubble burning, it is important not to burn stubble for the sake of ecological balance.”

There are those who call the police about children who do not come home and are playing with their phones. Beyza Aydın, a Call Reception Officer at 112 Emergency Call Center, emphasized the importance of not unnecessarily occupying the call center so that citizens in need of urgent help can reach them as quickly as possible. Aydın said, “We are on duty here 24/7. Our job is to ensure the peace and safety of the citizens. We communicate and direct the relevant units. While doing this, we sometimes encounter negative situations. There are citizens who occupy our institution unnecessarily, and most of them are children. One mother called; ‘My child is not coming home, can the police come to the neighborhood and wake him up so that he comes home?’ Or calls like ‘My child is playing with the phone a lot, can the police come and wake him up?’ are received. We hope that calls like this do not come in. Because citizens who genuinely need help are left waiting.