Kayseri Metropolitan Municipality website has become one of the prominent websites among the 9 metropolitan municipalities

Kayseri Metropolitan Municipality continues its activities in the digital world in addition to infrastructure, human-focused social municipality, and urban planning works, ensuring to deliver its services at high standards from every platform. In this context, Kayseri Metropolitan Municipality’s official website has been successful in research, ranking high in terms of providing services to citizens. The official website of the Metropolitan Municipality, which is the showcase in the digital and virtual world and provides services to citizens through this platform, became the subject of a thesis. In the thesis, while the websites of 30 Metropolitan Municipalities were examined, Kayseri Metropolitan Municipality’s website found itself at the forefront in many aspects. The Metropolitan Municipality’s Website Provides the Best Service to Citizens. In the master’s thesis titled ‘Digitalization and E-Municipalism in Local Governments: Examples from the World and Turkey’ in the Public Administration Program of Bilecik Seyh Edebali University, prepared by Oğuzhan Ayaz, Kayseri Metropolitan Municipality’s website was identified as the website providing the best service along with Ankara, Istanbul, Izmir, Gaziantep, Adana, Antalya, Mersin, and Bursa Metropolitan Municipalities. Leading in ‘Functionality, Design, Content, and Service Variety’. In the thesis, Kayseri Metropolitan Municipality’s website, which outperformed 21 Metropolitan Municipality websites out of the 30 websites examined, stood out as a website that excels in the criteria of ‘functionality, design, content, and service variety’. The study also revealed the impact of e-municipality services on democracy and participation.